Effective Date: 1st April 2026
1. Purpose
This policy outlines the warranty coverage provided to customers for services and parts supplied by In and Out Service Centre. We are committed to ensuring customer satisfaction and quality service.
2. Coverage
This warranty applies to all automotive services and parts purchased from In and Out Service Centre, including but not limited to:
- Routine maintenance services (e.g., oil changes, tire rotations)
- Repairs (e.g., brake, engine, transmission)
- Replacement parts (e.g., batteries, filters, belts)
3. Warranty Period
- Services: All services performed are warranted for a period of 12 months or 20,000 kilometers, whichever comes first.
- Parts: Parts supplied and installed by us are warranted for a period of 12 months from the date of installation, unless otherwise specified by the manufacturer.
4. Exclusions
This warranty does not cover:
- Damage caused by misuse, neglect, or improper maintenance.
- Repairs or replacements not performed by In and Out Service Centre.
- Normal wear and tear, including but not limited to brake pads, tires, and batteries.
- Pre-existing conditions not disclosed at the time of service.
5. Claim Process
To make a warranty claim, customers must:
1. Contact In and Out Service Centre at 03 9435 0047 or visit our location.
2. Provide proof of purchase, including the invoice number and date of service.
3. Allow our technicians to inspect the vehicle and verify the claim.
6. Resolution
Upon verification of the warranty claim, In and Out Service Centre will:
• Repair the vehicle at no additional cost
• Replace defective parts at no additional cost.
• Refund the cost of the service if the issue cannot be resolved.
7. Consumer Rights
This warranty policy does not affect your rights under the Australian Consumer Law. Customers are entitled to a remedy if the service provided is not of acceptable quality or does not match the description.
For any questions regarding this warranty policy, please contact us
